Contact Us
From product enquiries and account support to technical advice, ACTROL provides expert assistance for HVAC-R professionals across New Zealand. Fill out the form below and a member of our team will be in touch. Alternatively, contact your nearest ACTROL branch — we’re always happy to help.
Get in touch
Whether you need help with an order, product, account or warranty claim, we're here to help. Choose the contact option that works best for you and we'll connect you with the right team.
Visit us in branch
Visit your local ACTROL branch for stock availability, account support, after-sales support and general enquiries.
Call your local branch
Get help with orders, product availability, returns and general enquiries from your home branch.
Make an enquiry
Submit an online enquiry using our online form and we'll direct your request to the team best suited for the job.
HOLIDAY TRADING HOURS
For the festive season, we’ll be trading on a modified schedule so everyone can enjoy a break.
Branches will be closed from midday Thursday 24 December 2026 and will reopen Tuesday 5 January 2027.
EMERGENCY AFTER HOURS CALL OUT SERVICE
ACTROL offers an emergency after hours service for our account customers. An emergency is a repair or maintenance that will cause damage or loss if not actioned immediately. Examples include:
Critical pipe leaks
Compressor failure
Cool room failure where contents are sensitive
Emergency call outs will incur a $200 fee. Delivery is not available for the emergency after hours service.
Call 0800 733 231 to speak to our contact centre and be put through to a local staff member.
The staff member will discuss the emergency with you and determine whether their branch has the product/equipment that is required.
Staff reserve the right to refuse your request if it is not deemed to be an emergency.