18 August 2021, 5:30pm

We're here to support you

Today New Zealand entered a nation-wide lockdown that's expected to last for three days, while the lockdown for Auckland and the Coromandel Peninsula is in place for seven days.

Critical infrastructure and building and construction work that helps keep our community safe, healthy and well is considered essential and can continue.

Our branches are available to support you. We've made some changes to help keep you, our people and the community safe, so you can stay focused on the essential work you do:

  • Only essential branches are operating

  • We've reduced our hours to 8am - 2pm Monday to Friday

  • We're available for call outs until 5pm with no fee, and for emergencies on Saturday

  • You can come and see us in store for essential purposes only

  • You can also place orders online via maX or by phone for pick up

  • We've implemented contactless processes in branch

  • Masks must be worn by our people and customers at all times inside the branch

  • We've ramped up our cleaning and hygiene practices

Our branches that are available to you are:

Location Phone number
Reece Plumbing
Victoria Park09 303 2219
Mairangi Bay09 478 8840
Manukau09 261 1113
Henderson09 837 0930
Warkworth09 955 7410
Penrose09 952 1810
Glenfield09 925 3600
Napier06 826 2700
Blenheim03 578 3652
Nelson03 744 3090
Christchurch03 366 0185
Dunedin03 455 4076
Invercargill03 748 1400
Queenstown03 451 0390
Palmerston North06 826 4500
Christchurch03 741 2590
Hamilton07 981 3001
Mt Wellington09 953 8401

17 August 2021

Level Four restrictions introduced in New Zealand

You may have heard that the New Zealand Government has announced a 7-day lockdown for Auckland and the Coromandel Peninsula, and a 3-day lockdown for the remainder of the country starting at 11.59pm tonight, in light of a recently detected COVID-19 case.

What you need to know right now

Essential services in the building and construction sector can continue, this includes:

  • Building and construction required to maintain health and safety or avoid environmental harm.

  • Work required for critical infrastructure, such as electricity, gas, water and sanitation.

  • Work required for essential services, including food processing, food distribution, supermarkets, dairies and pharmacies.

  • Regulatory service in relation to building consenting, compliance and resource consenting necessary for essential services outlined above.

Our trade branches will remain available with reduced staffing during our normal operating hours to support the work that you do.

Good news: Supply will not be impacted.

Our online platform maX is open too and available for click and collect

Our showrooms will be closed to the public, and available to customers performing essential work via the trade counter.

We will have ramped up social distancing practices in our branches and ask for your support to adhere to these, so we can keep each other safe and well.

We are committed to supporting your business through challenges, big and small.

Let's work together to get the job done.

15 February 2021

Restrictions announced for Auckland

Today, the New Zealand government has moved Auckland to Alert Level 3, to help stop the spread of COVID-19.

This change comes into effect from 11:59pm Sunday 14th and will continue for three days, until midnight on Wednesday 17 February.

What you need to know

Essential work can continue.

Building, construction and the essential work of trades can continue safely under Alert Level 3.

Our trade stores will remain open and supply will not be impacted.

Our trade branches will remain open to support the work that you do. Our online platform maX is open too, and we’re providing contactless delivery, and click and collect.

Healthy habits are encouraged - including hand sanitising and masks.

All of our branches will be offering hand sanitiser, practicing social distancing and contactless interactions, and recording details for contract tracing. Face masks are also strongly recommended if you can’t social distance.

If you have visited a contract tracing location of interest you may need to get tested. You can find the latest details about locations of interest listed on the Ministry of Health website.

We ask that everyone adopts these healthy habits, so that we can do business safely.

For updates on how COVID-19 restrictions will impact your business, look out for emails from our team notifying you of the latest changes.

We are committed to supporting your business through challenges, big and small. As we begin 2021, this year is no different.

Let’s work together to get the job done.

13 May 2020

Reece works for you in more ways through Level 2 restrictions

From tomorrow the government’s Covid-19 restrictions will roll back to Level 2.

This means there are more ways we can assist you in the important work you do to keep the community safe, healthy and well.

We’ve put a number of practices in place to ensure we keep you safe while you’re in our branch, including:

  • Maintaining 1m social distancing
  • Signs to let you know how many people are safely allowed inside
  • Hand sanitiser and disposable gloves available for your use
  • Regular and thorough cleaning and hygiene practices
  • Contactless product handover
  • Greater delivery flexibility

Thank you for working with us to protect each other by adhering to these practices. If you are feeling unwell, please stay at home and visit us when you’re better.

We look forward to seeing you in branch soon.

11 May 2020

Supporting you through COVID-19

The impact of the COVID-19 crisis may take its toll in a number of ways whether that’s mentally,physically, emotionally or financially.

As our valued customer, we’d like to let you know about some of the support available to help youthrough this unprecedented time.

Free Counselling Support

Reece offers a Customer and Employee Assistance program through Assure where you can access free and confidential counselling in person, by phone and online. You can speak to a psychologist or wellbeing specialist about anything that might be affecting you, from general counselling, to financial coaching, wellbeing or manager support.

To access our free counselling service call 0800 464 387 or go to and let them know you’re a Reece customer.

Government Business Support

The government has also introduced a number of measures which you may be able to access, including Tax penalty breaks for businesses impacted by COVID-19, Subsidy and Essential Workers Leave Support and a Business Finance Guarantee Scheme] for small and medium businesses.

We are back open and here to support you as you get back to work. Look forward to seeing you in one of our branches soon.

23 April 2020

Open for Business – What ‘Level 3’ means for Actrol Customers

This week, the NZ government made an announcement that we will move to level three restrictions from Tuesday 28 April.

Under this advice, tradies can get back to work and retailers can sell all building and construction products to you – which means you can start focusing on taking jobs.

Actrol will be open from Tuesday, back to our usual hours of operation, to support you in the important work you do to keep the community safe, healthy and well.

We’ve put strict measures in place in line with all government advice to keep you and our people safe. This includes:

  • Our branches will be open for trade customers only
  • There will be a limit on the number of customers and employees allowed in store at any time
  • Contactless collection will be in place at every branch
  • Delivery is available to berms or garages where possible, or we can work with you on a solution depending on your needs
  • Credits and refunds will be processed in five days to allow for disinfecting and restocking

Thank you for helping us stick to these important measures. Please make sure you also put health and safety procedures in place for you and your staff as you get back to work such as: regularly washing your hands, avoiding touching your face, wearing personal protective wear such as masks and gloves, and maintaining and distance of 2m from others. More information on health and safety tips for essential workers is available here.

If there’s anything we can do to help you get back to work, please contact your Branch Manager.

We look forward to seeing you in branch soon.

09 April 2020

Important changes to operating hours and store closures

As you may be aware, the New Zealand Government implemented Alert Level Four restrictions on 25 March to help slow the spread of coronavirus, this requires all non-essential businesses and services to close and people have been asked to stay home.

As a result, we are suspending trading at a number of branches as of 5pm on Thursday 9 April. The following branch will remain open and will be operating with skeleton staff and restricted trading hours to ensure we can continue to be there to support our customers who are performing essential work:

  • Mount Wellington, Auckland

While the following branches will be closed, we have a ‘no fee’ opening service available at all branches between 8am and 2pm (Monday to Friday) – for trade accounts performing essential services only. This can be arranged by calling your local branch:

  • Palmerston North
  • Hamilton
  • Tauranga
  • Wellington
  • Christchurch
  • Dunedin

The level four restrictions are expected to be in place for about four weeks from 25 March in line with the New Zealand Government’s direction. However, we will stay on top of advice and keep you up to date as and when things change.

Please feel free to reach out to your branch manager, should you have any additional feedback or queries.

26 March 2020

Coronavirus Customer Update

The times might be uncertain, but what is clear is that the work tradespeople do to provide controlled environments, refrigeration for food preservation and medical uses is absolutely an essential service and has never been more important.

In line with the ‘Level – 4 advice’ that will be implemented across the country from midnight tonight, here is an update on our business operations and how we will adapt to support those tradespeople providing essential services through this critical time for all New Zealanders.

For additional support we are also providing our customers with updated Government information, alongside some tips on the support available to small businesses during this time.

Changes in how we support essential services

As a continued commitment to the community, we will do all we can to slow the spread of the coronavirus and are making significant changes to our trade outlets as a result. This includes branch closures, emergency access to product for those providing essential services, reduced staffing and increased hygiene practices.

Branches that will continue *to provide limited essential service to the community are listed below:

Branches open for pick-up only (by customer or courier) between 8am and 2pm Mon – Fri:

  • Mount Wellington
  • Hamilton
  • Palmerston North
  • Christchurch

Branches will be closed but are available in case of essential service emergencies:

  • Wellington
  • Tauranga
  • Dunedin

*please note that emergency call out fee applies outside the hours of 8am to 2pm

Continued focus on health, safety and social distancing

We are making some changes to protect the health, safety and wellbeing of our people and customers. This includes:

  • Showrooms will be closed
  • We encourage orders to be placed by max, email and phone to limit contact in branches
  • Deliveries will only be for emergency (drop to berm only)
  • We will operate with minimal required team members in branches to ensure social distancing and further enhance our approach to health and safety
  • When you come to the branch you will notice a change to the layout due ramped up social distancing and disinfecting practices

We will continue to monitor the situation closely and provide updates, implementing additional measures, as required.

Please feel free to reach out to your branch manager, should you have any additional feedback or queries.

Below we have also included a summary, and quick links, regarding the New Zealand Government’s support, during this challenging time.

New Zealand Government support and stimulus measures:

Wage support

$585 per week is on offer for full time employees and $350 for part-time employees. This is uncapped and available to all employers, contractors, sole-traders and the self-employed where your business has been impacted by a 30% decline in revenue due to COVID-19. Read more here

Leave support

$585 per week will be given to full-time employees and $350 for part-time employees who are taking leave to care for someone sick, are sick or needing to self-isolate. Read more here

Business support

In these challenging and uncertain times there are a number of cash flow and tax measures to support your business which you can discuss with your bookkeeper or accountant including:

  • Inland Revenue will be looking into businesses that have been significantly impacted and may reduce use-of-money interest (UOMI)
  • Tax savings through the provisional tax threshold increasing from $2,500 to $5,000 from 2020/2021.
  • Tax savings through the small asset depreciation threshold will be increasing from $500 to $1,000 — and to $5,000 for the 2020/21 tax year.
  • Tax savings through depreciation on commercial and industrial buildings from 2020/2021.
  • Increased accessibility on from the In-Work Tax Credit (IWTC) by removing the hours test from 1 July 2020.

The information in these articles are for general information only. Reece Group is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how this information to your unique circumstances.

Reece Group is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this information.


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