13 May 2020

Reece works for you in more ways through Level 2 restrictions

From tomorrow the government’s Covid-19 restrictions will roll back to Level 2.

This means there are more ways we can assist you in the important work you do to keep the community safe, healthy and well.

We’ve put a number of practices in place to ensure we keep you safe while you’re in our branch, including:

  • Maintaining 1m social distancing
  • Signs to let you know how many people are safely allowed inside
  • Hand sanitiser and disposable gloves available for your use
  • Regular and thorough cleaning and hygiene practices
  • Contactless product handover
  • Greater delivery flexibility

Thank you for working with us to protect each other by adhering to these practices. If you are feeling unwell, please stay at home and visit us when you’re better.

We look forward to seeing you in branch soon.

11 May 2020

Supporting you through COVID-19

The impact of the COVID-19 crisis may take its toll in a number of ways whether that’s mentally,physically, emotionally or financially.

As our valued customer, we’d like to let you know about some of the support available to help youthrough this unprecedented time.

Free Counselling Support

Reece offers a Customer and Employee Assistance program through Assure where you can access free and confidential counselling in person, by phone and online. You can speak to a psychologist or wellbeing specialist about anything that might be affecting you, from general counselling, to financial coaching, wellbeing or manager support.

To access our free counselling service call 0800 464 387 or go to and let them know you’re a Reece customer.

Government Business Support

The government has also introduced a number of measures which you may be able to access, including Tax penalty breaks for businesses impacted by COVID-19, Subsidy and Essential Workers Leave Support and a Business Finance Guarantee Scheme] for small and medium businesses.

We are back open and here to support you as you get back to work. Look forward to seeing you in one of our branches soon.

23 April 2020

Open for Business – What ‘Level 3’ means for Actrol Customers

This week, the NZ government made an announcement that we will move to level three restrictions from Tuesday 28 April.

Under this advice, tradies can get back to work and retailers can sell all building and construction products to you – which means you can start focusing on taking jobs.

Actrol will be open from Tuesday, back to our usual hours of operation, to support you in the important work you do to keep the community safe, healthy and well.

We’ve put strict measures in place in line with all government advice to keep you and our people safe. This includes:

  • Our branches will be open for trade customers only
  • There will be a limit on the number of customers and employees allowed in store at any time
  • Contactless collection will be in place at every branch
  • Delivery is available to berms or garages where possible, or we can work with you on a solution depending on your needs
  • Credits and refunds will be processed in five days to allow for disinfecting and restocking

Thank you for helping us stick to these important measures. Please make sure you also put health and safety procedures in place for you and your staff as you get back to work such as: regularly washing your hands, avoiding touching your face, wearing personal protective wear such as masks and gloves, and maintaining and distance of 2m from others. More information on health and safety tips for essential workers is available here.

If there’s anything we can do to help you get back to work, please contact your Branch Manager.

We look forward to seeing you in branch soon.

09 April 2020

Important changes to operating hours and store closures

As you may be aware, the New Zealand Government implemented Alert Level Four restrictions on 25 March to help slow the spread of coronavirus, this requires all non-essential businesses and services to close and people have been asked to stay home.

As a result, we are suspending trading at a number of branches as of 5pm on Thursday 9 April. The following branch will remain open and will be operating with skeleton staff and restricted trading hours to ensure we can continue to be there to support our customers who are performing essential work:

  • Mount Wellington, Auckland

While the following branches will be closed, we have a ‘no fee’ opening service available at all branches between 8am and 2pm (Monday to Friday) – for trade accounts performing essential services only. This can be arranged by calling your local branch:

  • Palmerston North
  • Hamilton
  • Tauranga
  • Wellington
  • Christchurch
  • Dunedin

The level four restrictions are expected to be in place for about four weeks from 25 March in line with the New Zealand Government’s direction. However, we will stay on top of advice and keep you up to date as and when things change.

Please feel free to reach out to your branch manager, should you have any additional feedback or queries.

26 March 2020

Coronavirus Customer Update

The times might be uncertain, but what is clear is that the work tradespeople do to provide controlled environments, refrigeration for food preservation and medical uses is absolutely an essential service and has never been more important.

In line with the ‘Level – 4 advice’ that will be implemented across the country from midnight tonight, here is an update on our business operations and how we will adapt to support those tradespeople providing essential services through this critical time for all New Zealanders.

For additional support we are also providing our customers with updated Government information, alongside some tips on the support available to small businesses during this time.

Changes in how we support essential services

As a continued commitment to the community, we will do all we can to slow the spread of the coronavirus and are making significant changes to our trade outlets as a result. This includes branch closures, emergency access to product for those providing essential services, reduced staffing and increased hygiene practices.

Branches that will continue *to provide limited essential service to the community are listed below:

Branches open for pick-up only (by customer or courier) between 8am and 2pm Mon – Fri:

  • Mount Wellington
  • Hamilton
  • Palmerston North
  • Christchurch

Branches will be closed but are available in case of essential service emergencies:

  • Wellington
  • Tauranga
  • Dunedin

*please note that emergency call out fee applies outside the hours of 8am to 2pm

Continued focus on health, safety and social distancing

We are making some changes to protect the health, safety and wellbeing of our people and customers. This includes:

  • Showrooms will be closed
  • We encourage orders to be placed by max, email and phone to limit contact in branches
  • Deliveries will only be for emergency (drop to berm only)
  • We will operate with minimal required team members in branches to ensure social distancing and further enhance our approach to health and safety
  • When you come to the branch you will notice a change to the layout due ramped up social distancing and disinfecting practices

We will continue to monitor the situation closely and provide updates, implementing additional measures, as required.

Please feel free to reach out to your branch manager, should you have any additional feedback or queries.

Below we have also included a summary, and quick links, regarding the New Zealand Government’s support, during this challenging time.

New Zealand Government support and stimulus measures:

Wage support

$585 per week is on offer for full time employees and $350 for part-time employees. This is uncapped and available to all employers, contractors, sole-traders and the self-employed where your business has been impacted by a 30% decline in revenue due to COVID-19. Read more here

Leave support

$585 per week will be given to full-time employees and $350 for part-time employees who are taking leave to care for someone sick, are sick or needing to self-isolate. Read more here

Business support

In these challenging and uncertain times there are a number of cash flow and tax measures to support your business which you can discuss with your bookkeeper or accountant including:

  • Inland Revenue will be looking into businesses that have been significantly impacted and may reduce use-of-money interest (UOMI)
  • Tax savings through the provisional tax threshold increasing from $2,500 to $5,000 from 2020/2021.
  • Tax savings through the small asset depreciation threshold will be increasing from $500 to $1,000 — and to $5,000 for the 2020/21 tax year.
  • Tax savings through depreciation on commercial and industrial buildings from 2020/2021.
  • Increased accessibility on from the In-Work Tax Credit (IWTC) by removing the hours test from 1 July 2020.

The information in these articles are for general information only. Reece Group is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how this information to your unique circumstances.

Reece Group is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this information.


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